Refund policy

Your trust matters to us. Because ESTOUQ delivers consumable household and hygiene products, this policy protects you while respecting health and safety rules.

ثقتك تهمنا .

ولان استوك تقدم لك خدمة توصيل مواد استهلاكية فسياستنا أن نقدم لكم أفضل خدمة وحماية لكلا الطرفين.

Damaged, wrong, or missing items: If anything arrives damaged, incorrect, or missing, message us on WhatsApp within 48 hours of delivery with a photo. We'll replace it free — with your next delivery, or within our emergency restock window where available. No charge, no hassle.

Unopened items: Unused, unopened items in their original packaging can be exchanged or returned within 7 days of delivery. For hygiene reasons, opened or used items can't be returned.

Curated & Box of the Month items: Curated and seasonal boxes are non-returnable once delivered, but any damaged item is always replaced.

Subscriptions: You can pause, skip, or cancel upcoming deliveries anytime before your next billing date, from your account or via WhatsApp. Boxes already prepared or delivered for the current cycle are non-refundable, but you'll never be charged for a future cycle once you cancel.

Refunds: Approved refunds are issued to your original payment method within 7–14 business days. For manual payments (InstaPay / Vodafone Cash), refunds are sent to the account you paid from.

Reach us on WhatsApp: [00201018133910] — we reply during business hours, Cairo time.